Frequently Asked Questions
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Frequently Asked Questions ~
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You can view our prices under “Our Rentals” - Click the inflatable you’re interested in and you will see the price per event.
You can check availability instantly through our “Book Your Party” page!
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We offer free delivery within 15 miles of 92131. Delivery fees apply for areas farther out. If you would like to know the delivery fee before paying the nonrefundable deposit, please email us!
If you are OUTSIDE of the central San Diego area (Ramona, Descanso, Jamul, Dulzura, Bonsall, Fallbrook, Camp Pendleton, etc) please email before booking to ensure we can deliver to you.
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We set up the morning of your party between 7am-3pm. In the case you need a special delivery time, please let us know and we will do our best to accommodate.
We pickup same-day after your event ends. This allows us time to clean and prepare the rental for the following day’s event. Pickups requested after 9pm will incur an additional charge of $50/hour and are subject to prior approval. Please email us to discuss before booking.
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We accept credit and debit cards as well as cash. If paying by cash, please have exact change as our delivery crew does not carry cash. Payment in full is due at the time of your rental delivery.
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We can set up on grass, artificial turf, , concrete, pavers, or inside a venue or home. We cannot under any circumstances set up on rocks, gravel, sand, asphalt, dirt and uneven surfaces.
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The inflatable will be totally clean! We wash, sanitize, and dry our inflatables immediately after each use.
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We are fully licensed and insured, so we can set up at parks and event venues. It’s your job to make sure the park allows inflatables, has a water hookup (if renting a water slide) and electrical hookup to power the blower. We offer generator rentals for $75. Please check with your park ahead of time to see what permits or proof of insurance will be required. Please submit certificates of insurance / additional insured requests to us as soon as possible.
We do not allow park pick ups after dark for the safety of our clients and team.
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We require a $100 non-refundable deposit to book the inflatables. The deposit is applied towards the total of your rental.
If you need to cancel your event, we will hold your deposit and you can reschedule for any future date. If you reschedule your event more than once, there will be a $50 inconvenience fee.
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We understand things change! We ask you to give as much notice as possible so we can accommodate other customers and reorganize our delivery crew.
If you need to cancel more than 72 hours in advance of your original event date, a one-time courtesy rescheduling of your non-refundable deposit is allowed.
If you need to cancel less than 72 hours in advance, your deposit will be forfeited and the rental will be charged in full.
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One of the greatest dangers when using inflatables is wind. A strong gust of wind can pull the stakes anchoring an inflatable out of the ground and send it flying through the air with people on it. Inflatables must be deflated when winds reach 15 mph. No exceptions.
We encourage you not to cancel due to rain, as most times it is only scattered showers and rain will not hurt our inflatables. If it is raining the day of your event and you decide to cancel, the deposit will be held and you are able to reschedule for any future date available. You have until 7:00am the morning of your rental to let us know if you are going to cancel/postpone. After 7:00am, payment is due in full whether you decide to cancel or not. We do not offer refunds or discounts due to bad weather after 7:00am as the inflatables are already on their way with our crew and it is too late to adjust routes.
Weather can be unpredictable and is out of our control. Once equipment is delivered, the customer pays 100% of the rental cost – no refunds, no exceptions! We sell time rented – not time used. If your guests only use the equipment for a few minutes due to weather, our service has still been completed in full and will not be refunded.
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All balloons would need to be booked through a separate balloon artist. We are happy to refer you to our favorites in the area!
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Yes, thanks for asking! Modern bounce houses require an extra level of care to maintain their beauty and safety for all guests!
There are no shoes, food, drinks, face paint, confetti, gender reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house as this can cause the vinyl to pop, rip, or stain. Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the bouncer the client will be held responsible for replacement costs.
Adult supervision is always required.

